工商银行南宁高新支行坚持服务民生经济不动摇

Industrial and commercial bank of nanning high-tech branch to service people's livelihood economy not be moved

Icbc nanning high-tech branch adhering to the "pragmatic development" spirit of the eighteenth big, adhere to service the real economy, the livelihood of the people don't shake, constantly improve the service efficiency, perfect service facilities, optimize service process, innovative service means, improve service quality, satisfy consumers more personalized, diversification, high-end financial needs.

Bank as the guidance, in the spirit of the eighteenth big comprehensively strengthen staff business skills training, aimed at different position, different positions, different qualifications the personalized needs of employees, to establish the network university online learning, early training, branch focus on training the interactive inquiry learning mechanism, by further advocate "learning business, understand the business, business, business", promote the staff's comprehensive business ability and service efficiency "double increase", to "business slow, difficult to line up" phenomenon is effectively improved. In improve employee business ability at the same time, the bank to further implement the responsibility to prevent risks, strengthen key areas of risk, combining with routine inspection and raids, the combination of on-site inspection and off-site monitoring read way to open an account, electronic bank open and logout, report the loss of STH, U aegis distribute the key businesses such as strengthening risk prevention, strengthened the system execution ability and the ability to prevent risks, to effectively control the running risk, to ensure the sound operation of the business.

It is understood that the bank put the reasonable requirements of customers as their own things to "do", firmly establish a "service, service efficiency, service and value" service concept. Attaches great importance to the counter service supervision and guidance, the use of daily check, the customer pays a return visit, job training, strengthen the standardization of service inspection and supervision, according to the results of the inspection of existing services is not standard, inadequate relevant network problem is corrected and the related personnel for the bulletin, do check and change, check stood straight. Constraint counter staff in the service specification of each slot and each operation link, formed in the whole inside and outside, up and down the linkage pattern of "big supervision", showing "friendly bank" and the enhancement of the line.

Commented, in-depth development at the same time, the bank through the training employees to "dare to speak, dare to do, do," active service ability and language skills, adhere to the "three" and the "three heart" service, deal with business, the customer's questions again difficult also want to dare to answer, serious answer, do not shuffle, do not elaborate; Customers deal with complex business and also want to dare to dare to do, don't refuse, don't delay, do enthusiasm thoughtful, sincere service, let customers feel at home.

In addition, the bank continues to pay special attention to the democratic appraisal to implement the enhancement work, consciously abide by relevant laws and regulations and in service request jurisdiction all network configuration commissioner, the answer to the customer. Do consciously with "good faith, fair, equal voluntary," the principle of standard services, protect the legitimate rights and interests of customers, improve business performance, service quality and satisfaction.

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