工行吉安分行推动业务经营创新发展

Icbc gian promotion branch business management, innovation and development

Since this year, icbc gian branch propaganda by careful study and implement the eighteenth big spirit, he cadres and staff of the ideological unified to the eighteenth congress spirit, strength together to implement the party's 18 large determine the tasks, the effectiveness of the study and implement the eighteenth big spirit embodied in each work, at present each work earnestly, he better and faster to promote scientific development, create a new situation of the construction of modern financial enterprise, continuously promoting the construction of the international first-class modern financial enterprises new greater achievements.

He consensus one, grasp the public opinion guidance, condensing. We must stick to the policy of unity and encourage stability, positive publicity is given priority to, with focus on the eighteenth congress spirit unified thought, the cohesive forces. To strengthen investigation and research, timely understanding of cadre staff thought condition, pay close attention to online and offline public opinion dynamics, targeted to do a good job. Strengthen to the emphases and difficulties of staff interests is concerned the positive guidance, questions, put a better mousetrap, maximize the whole consensus.

Second, strengthen the service consciousness, improve the service style. Adhere to the fundamental purpose, sets up the mass viewpoint reliably; Strengthening "take the customer as the center", "service creates value" business philosophy, to the most reasonable process, the most advanced means, the most suitable products and the most efficiency and value of services to meet customer demand; Set up the concept of "grassroots and a line is the customer", management in service, the construction in the second line is a line, the background for the front desk of the internal service pattern; Insist on improving service attitude construction, measures simultaneously, more comprehensive, providing with the party's style construction lead to the enhancement construction, make the service style has an obvious improvement.

Three, improve service ability, enhance the service efficiency. Adhere to management structure transformation for power, the promotion of social economy and people's financial service ability; With science and technology and product innovation, channel optimization construction, transform and upgrade network, business process transformation such as the way, to promote selling service supply ability as soon as possible, meet the customers' financial needs of the rapidly growing, diversified.

Four, innovative working methods, improve the learning effect. Adhere to reality, life and the populace, innovation form the carrier, exploration methods, efforts to strengthen the publicity and implement the spirit of the party's 18 attractive appeal and effectiveness. Manner of the employees are willing to participate in, easy to use, take full of era characteristics and meet the requirement of practice, the method of depth and breadth of the expansion of kung fu. Using the work creatively in light of new technology, efforts to expand coverage and influence.

Five, solve problems, to win customer satisfaction. Adhere to customer satisfaction as the guidance, from the customer most concerned about, the most direct and most realistic interests problem, and solve the customer and the issues reflect the strong; Efforts to meet the reasonable needs of customers, let customers feel for the people in the new service experience prelude for changes in the optimal service, to improve our customer satisfaction and social reputation.

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