工商银行日照分行促进各项业务稳健发展

Industrial and commercial bank of rizhao branch promotes each business steady development

Since peak season service activities, industrial and commercial bank of rizhao branch to "creating excellence financial services bank building customer satisfaction" as the goal, from four aspects, to high quality services to promote the business development.

A, improve the service environment, improve service quality. The one is to strengthen the construction of network, increase the self-service equipment on the usage, and establish emergency mechanism, improve the self-help equipment maintenance and customer reflect problems processing capacity. Arrange staff on duty during the holiday season, security, publicity and guide the customer correct and safe use of self-help equipment, found that the problem report in time, and records in detail work log. 2 it is to establish "dwell" leading group, strengthen the management of network financial service work during weekends the supervision and inspection, found the problem corrected immediately.

Second, innovative service means, enriching the connotation of the service. In order to better satisfy customers' diversified needs of financial services and increase the speed of business to deal with, the one is to adjust labor combination, in the business peak period of increasing staff, strengthening the lobby manager's guide, distribution services, reducing customer waiting time ruled out; 2 it is with the aid of electronic banking channels and network technology, booster "traditional banking" to "self-help bank", in the case of customers gradually recognized, traditional counter service to "ark" service, customer shunt bank resource to optimize configuration, innovative new model of banking services. Three is to increase the bank on the net, online payment and other new business varieties, through publicity and presentation, to let customers experience "to" the homes do business safety, convenient.

Third, strict service price, management is not standard operation. Serve to further strengthen management and solve complaints service, the bank set up the service management office, announced the consulting service complaints, and will be "industrial and commercial bank of China service price list" shall be uniformly printed into us a service manual, in the obvious position all over the branches set up ZhuanJia put, for customer to view and accept the supervision of the customer.

Four, strengthen business training, improve staff quality. Bank organize various kinds of staff training, regularly organize activities of business competition and technical training, improve staff skills, improve the efficiency. In selling activities to "star teller" and "smiling service", and strengthen the service consciousness, improve the service attitude, improve the quality of service, the service specifications and standards to every employee, employees into daily service behavior, the standard service is deeply rooted in the hearts of the people.

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