工商银行运城万荣支行倾力打造优质服务品牌

Industrial and commercial bank of yuncheng vang vieng branch force to create high-quality service brand

Since this year, industrial and commercial bank of yuncheng vang vieng branch earnestly implement city branch of the service request, improve service quality evaluation method, vigorously promotes the staff service skills training, to speed up the pace of distributary counter business, bend force makes the high quality service brand.

A, improve service quality evaluation method, and guide employees to do a good job of service. City branch bank according to the business office service quality evaluation method ", combined with our actual, revised improved branch "service quality evaluation method", a clear evaluation index and link up with the weight of performance pay, rewards and punishment clear, through institutional constraints, arouse the enthusiasm of employees to do a good job of service.

Second, vigorously promotes the staff service skills training, improve staff ability to service customers. Use the bank after work time, organizations frontline staff to learn new production system operation interface, make employees familiar with business operation process; Tournament staff positions, including training, technical training and other activities, through the computer input, such as counting game, improve LinGui staff service skills.

Third, to speed up the pace of distributary counter business, relieve customers waiting in line. The play to the role of the lobby manager to identify and guide customer, for the first time will lead to the corresponding customer business area; Increase the intensity of memory card for discount, promoting electronic banking business, such as the Internet banking, mobile banking, guiding customers to use electronic banking products, lessen the pressure counter business, shorten the customer waiting time, improve customer service efficiency.