工商银行无棣支行“五个提高”促柜面业务分流

Industrial and commercial bank of wudi branch "five" turn distributary counter business

Since this year, industrial and commercial bank of binzhou wudi branches continue to turn the distributary counter business as a important work to grasp service work, for other work and at the same time, the arrangement deployment earnestly, actively take effective measures to improve counter business diversion work.

Improve the ideological understanding, organization in place, on the distributary counter business, branch attaches great importance to the leading cadres, set up specialized agencies, the implementation of the shunting work responsibility, organization and logistics, security, security and other professional science and technology, set up the consciousness of quality and efficient services, and to counter business, effectively reduce network queuing phenomenon.

Improve marketing precision, do effective shunt in place. It completes the paper, upstream of the shunt to the whole customer classification, identification, assessment, high possibility to bypass, to establish subsidiary, to strive for the shunt customers through effective recommendation to them our bank online banking, mobile banking, ATM machines and self-service terminals and other electronic channels for transfer remittance, can realize the shunt will shunt, and at the same time guide this part customer all show the gentry gentleman demeanor.

Improve the marketing technique, guides the business shunt in place. Improve business office lobby manager role, equipped with high professional quality, strong sense of responsibility of the lobby manager, timely identify source of customers, understand customer's financial needs, strengthen propaganda and online banking, telephone banking, mobile banking transfer remittance preferential measures, the card class and non-cash business to electronic banking, self-service area respectively, and try to alleviate the pressure of the cash counter.

Improve the safe operation of equipment, maintenance and management in place. Irregular to regular equipment maintenance and maintenance from the county, especially during the holidays, increase the frequency of hunting equipment, ensure the normal operation of the machinery and equipment, for customers to create a shortcut and open business environment and pleasant mood.

Improve the appraisal management rigidity, JiangQinFaLan in place. To counter in the bank business FenLiuLv into the department director and staff evaluation, at the same time, linked to the lobby manager and teller appraisal system method, implement a regular reporting system, to improve the enthusiasm of network distribution ark business continuously improving customer service levels.