工行连云港灌云支行积极开展服务质量提升年活动

Icbc lianyungang filled cloud branch actively conduct in service quality improvement activities

Since this year, industrial and commercial bank of China to fill cloud lianyungang branch actively enhancing the "service quality" theme activities, to build the public financial services brands as the goal, efforts to promote service work to a new level.

A, strengthen service management. Continue to carry out the service consciousness education. Through service meetings, briefings, after work will form, inform the implementation of provinces and cities line service requirements, stimulate employee enthusiasm service, really set up the service efficiency, service is the competitiveness "concept. Second is to further standardize service behavior of employees. In branch to carry out the service specification practice activities, from clothing, instrumentation, station appearance, posture, gestures, service term, grab items put details such as, the performance outstanding employees rewarded in the game. 3 it is to intensify service check. Check mode is given priority to with video inspection, on-site inspection is complementary, review the appearance of teller at ordinary times, stand service, the "channel" service, the hands after handing and use satisfaction evaluation system.

Second, improve service quality. He carried out the "smiling service", let the customer feel the respect they deserve. According to the quality of service monitoring and queuing management system to provide the data, especially, the customer satisfaction of outlets and teller, to the satisfaction of each node and tellers have a fair evaluation.

Third, improve the service efficiency. One is to grasp the business deal with efficiency. To deal with for a long time, will take the window more financial resources, to promote sales, overhead door, report the loss of STH, such as online banking business implements the pre-filled form, reduce customer wait time. 2 it is to grasp the business stream. Petty cash, transfer business to mobilize to self-help equipment, active marketing from ark business such as electronic banking. 3 it is to grasp the lobby manager rite. Through the guidance of the lobby manager, marketing, and coordination, ensure customer fast and do a good job in business, at the same time equipped with part-time lobby manager, ensure that the lobby manager on rate of 100%.