工行日照开发区支行“巧”借晨会促服务管理

Rizhao development zone sub-branch of icbc "smart" borrow briefings for service management

Industrial and commercial bank of rizhao development zone sub-branch perseverance stick to an assembly system, and through the changing effect of briefings form, enriching the content of morning meeting, pay attention to the morning session, fully manifest the briefings to improve service efficiency, strengthen internal control management the important role.

The morning session as evaluation service platform. Use it at least once a week two morning meeting time evaluation service work, communicate learning both the superior line case reports about service work, advanced experience, and combined with its own problems existing in the service work earnestly to look for reason, to carry out the rectification; To encourage good deeds in the service, and bad behavior in service.

The morning session as a product marketing salon. It give full play to the lobby manager and front desk counter face to face with the customer service of favorable conditions, use the morning session time reinforced to the front desk clerk of product knowledge and marketing skills training, make them timely understand the grasp of new products, new business, achieve accurate lead customers, service customers.

The morning session as a business class. For new business variety, the version upgrade fast characteristic, in order to make employees learn to master the business process optimization and update in time, the bank use the morning session time according to different situations, respectively by in charge of the President or the site director, field operations, deputy director of the training, etc, to achieve immediate training effect.

The morning session as strengthening internal control the case base. It adheres to compliance in accordance with the management idea, to protect workers tightens control in this string, the bank through the morning session every week in the form of communicate learning file search risk potential, reporting, analysis, tries to find problems in time, promptly eliminate hidden dangers.