来源:工商银行 小编:朱岳 发布时间:2013年02月18日
内容导读: 日前,工商银行临沂罗庄支行为做好旺季服务营销工作,与临沂华润燃气有限公司联合开展“牡丹华润联名卡”营销活动,集中发卡30000张,组织三支服务小分队跟踪服务到社区、到客户,唱响“牡丹华润联名卡”发卡服务主旋律,得到了广大燃气卡用户的高度评价。
Linyi LuoZhuang subbranch of a bank and commercial bank were "card" card service theme
Recently, industrial and commercial bank of linyi LuoZhuang subbranch of a bank to make season service marketing work, and linyi huarun gas co., LTD. Jointly launch "peony huarun card" marketing activities, concentrated hairpin 30000 pieces, organization three branch service teams tracking service to the community, to the customer, made "peony huarun card" card service theme, obtained the general gas card users think highly of.
One is widely mobilize propaganda. Print "peony huarun card" flyer, business promotion folding to customers to have one.
The second is established business process group. Founded to sales department primarily business processing group, for to come to consult, customers and business card for guidance and information recorded, submit, CARDS enable, issuing, batch deduct the net service and so on.
The third is set up service station. Founded to individual customer marketing primarily door-to-door service. In linyi huarun gas co., LTD. Set up service station, responsible for card information collection, arrangement, answer to solve customers in the use of the card and problems.
The fourth is summarized service experience. Founded to service office telephone service is, accept customer telephone counseling and 95588 work order business. Supervisory personal customer marketing, the network dealing with customer demands, and timely feedback processing results, summarize the service experience.
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