工商银行广西玉林分行抓好柜面业务分流提升服务质量

Yulin city of guangxi province branch pays special attention to the commercial bank teller business shunt enhance service quality

Yulin city of guangxi province commercial bank branch to take active measures, serious work, pays special attention to the ark business shunt to reduce business map can be FenLiuLv, relieve pressure, further enhance business map network service level and service quality, receives the general customers the high praise.

Active node energy, improve the ability of shunt. The bank note integration network human resources, make overall arrangements for network counter combination, strengthen the network backbone strength, adjust the full key posts, give full play to the site staff's subjective initiative to business shunt work, improve the efficiency of network service, Strengthen the network "YiGangShuangZe" system, the high quality service and management indicators, internal management project synchronous assessment, and required the business site serious work, pays special attention to the ark business shunt to improve their business shunt enthusiasm; Network the lobby manager earnestly perform their duties, completes the customer recognition work, ensure that the customer into the network to the beginning of the demand and business the transaction type, and there will be can shunt business customers, lead to the self-service bank area to use the automated equipment to deal with, reduce business map.

Refining service measures, improve the shunt consciousness. The bank organization service office and professional department for further business outlets in the service of the customer complaint hot, customers line up of the difficulties, customer business shunt the emphasis, the management problems such as weakness of investigation, listened to the site situation reflects and customer comments and Suggestions, in the comprehensive understanding of the situation, based on the need for rectification or strengthen problems were analyses and study improvement measures, further refinement service management measures to improve the staff's awareness of shunt, completes the work and improve business map shunt business deal with efficiency, reduce customer waiting time, improve customer satisfaction.

Strengthen the channel construction, speed up the business shunt. The bank pays special attention to the positive business network adjustment, further optimization of network layout, and increase the self-service bank construction and self-service equipment on the dynamics, further improve the service level and all electronic. At the same time, seize the favorable opportunity of marketing business season, combined with the bank to carry out the "electronic bank transfer remittance discount on discount", "to the five-star customer give U shield" preferential activities, and actively pays special attention to the electronic banking product marketing promotion, make efforts to expand the electronic bank customers of ratio, attract customers use electronic banking channels to conduct business, to improve the electronic banking business coverage, penetration and usage. In addition, to create "service benchmarking network" activities as a platform, and carry out service star, the best the lobby manager, marketing model competition appraisal activities, stimulate the staff's enthusiasm and creativity, to promote the ark business shunt.