工商银行长治山化支行促进离柜业务有效提升

Changzhi mountain commercial bank branch to promote change from ark business effective promotion

To promote the business structure optimization and management transformation, and the industry and commerce bank branch changzhi mountain change constantly take strong measures to do well from ark business as a breakthrough, and actively shunt counter pressure, to improve the service quality; counter, At the same time, further improve customer service, vigorously promotes the lobby manager shunt work, for branch in all kinds of business overall rapid development lay the foundation.

A, in order to develop electronic banking business as the breakthrough point, to improve the business from tank rate. One is positive to customer marketing our online banking, telephone banking, mobile banking and other electronic banking products; The second is outlets for position, enlarge the bank card business coverage, and constantly enhance the bank card business open card number; Three is to ensure that various from tank channel flow, and to create a customer service environment.

Second, strengthen the lobby manager recognition, shunt, guiding role, extension from tank operation range. Request the lobby manager to strengthen customer recognition, tap, and guide, will deal with transfer remittance, payment, query, boarding folding, modify the password and the petty cash deposit, take business shunt to self-service equipment area, develop customer self-service habit, let the customer know me the bank on the net, convenient and safe advantage, make customer from psychological accepted and approved, effectively reduce the counter pressure.

Three, improve self-service equipment service level. To further strengthen the management of the self-service machine, on a regular basis, self-service equipment operation environment inspection, maintenance, to ensure the normal operation of equipment.