工行淄博分行强化措施降低柜面业务可分流率

Icbc zibo branch reinforcement measures to reduce FenLiuLv business map

For clear customer service channel, improve customer service level, improve the network service ability, and the industry and commerce bank zibo branch carried out a series of business activities and shunt map further strengthen measures to reduce the map can be FenLiuLv business.

As we have learned, the strengthening of the person in charge of the site resumption. The network as a network shunt work the first responsible person, must earnestly perform relevant duty, improve the network to use the automated equipment, electronic banking channels for customers, continuously pressure drop than map can be FenLiuLv business. The city is the city according to the network streaming developing circumstance ranking, monthly bulletin, will FenLiuLv into voted one of the star network conditions, in order to achieve lash junior, encourage advanced purpose. The bank give full play to the lobby manager role. The lobby manager is a business shunt the backbone of the team, to guide customers to self-service area to deal with related business, let the customer get satisfactory service. Strong ability to accept the young customers, should actively marketing online banking and self-service terminal processing business, directly from the source shunt customer business; For the old customers will actively XuanChuanKa deposit card take business convenient and quick, shorten customer waiting time, and the lobby manager input quantification index evaluation.

At the same time, strengthen the ark business shunt propaganda. Increase business shunt the propaganda work, business outlets in conspicuous position put YinDaoPai, should make full use of network electronic door head and various sales promotion propaganda electronic bank and self-service equipment superiority, will continue to carry out to use the automated equipment, online banking, mobile banking activities, through the channel such as polite distributed small gifts, encourage and attract customers independent shunt. The bank also strengthen assessment supervision. Ask each branch will this work into the network facility evaluation, strengthening of shunt work report to the backward in network scheduling, bulletin, do implement, implement and carry out and strive to create advanced star network, summarizing the experience, for other network transmitting scriptures and delivering treasures, drive behind network common development, at the same time will counter business shunt business into professional inspection, and through the field observation, refer to the means of obtaining certificate of 20000 yuan of the following current different, 50000 yuan of the following transfer remittance business voucher statistical evaluation, the shunt of business than the situation in both report.