工商银行淄博周村支行不断提升柜面服务效率

Zibo zhoucun subbranch of a bank and commercial bank to improve the efficiency of map service

In order to counter, streaming, and the industry and commerce bank zibo zhoucun branch attaches great importance to, in the network transformation, equipment solution, electronic bank marketing, personnel configuration, active in the map shunt work achieved remarkable results.

The branch further unify their thinking, attaches great importance to shunt work. According to the counter, streaming, the bank timely arrangement implement the site specific shunt measures, ark shunt working as a network and orderly management and performance improvement of basic management work to grasp. Give full play to the marketing channel resources, speed up the blind spot area on the. Borrow "SanJin", "build", "cooperation" and so on the big marketing, development and promotion of machine and make good use of all kinds of marketing channel resources, using scientific means looking for machines and tools on the blind spot, the publicity of icbc all kinds of self-service machine function advantage, increase the machine on the strength, make the self-service machine become icbc product publicity, to realize the position of the machines on the promoting service, pull customers, the benefit goal.

Continuously optimize self-service machine structure, the existing self-help machines continue to provide the basis of debit CARDS, electronic bank shunt product marketing, and analysis of all kinds of machines in the network, the use of the function, by adjusting the new machine types further optimization with line and off the line machine structure, improve customer service experience, strengthen the network lobby guide and secondary shunt.

To strengthen the service personnel training, improve the efficiency of shunt. Branch organization lobby service station and guide the man-machine special training, and continue to promote the service personnel shunt skills training, and actively explore ark secondary shunt methods, will map shunt training into the daily training, and gradually towards to the counter, operators and customer manager, form "the door lobby shunt, the shunt door" atmosphere, improve the efficiency of shunt map. According to the season marketing activities ark business is busy, recent shunt methods are mainly depend on the lobby manager active shunt and small business map to self-service machine shunt, especially for counter, 50000 yuan of the following transfer remittance and 20000 yuan of the following business CARDS such withdrawal, the lobby and respectively map in the primary and secondary shunt, reduce counter transfer remittance and card kind of current can be FenLiuLv withdrawal.