来源:工商银行 小编:朱岳 发布时间:2013年02月18日
内容导读: 工商银行东营稻庄支行为提升春节期间自助设备服务质量,加强对自助设备的精细化管理,方便客户自助办理业务,提升了自助设备的使用率,确保春季期间的自助服务不断档。
Icbc dongying rice village branch strengthen self-service equipment management during the Spring Festival
The commercial bank branch in dongying rice for ascension during the Spring Festival self-service equipment service quality, strengthen the self-service equipment of fine management, convenient customer self-service conduction business, improve the utilization rate of the self-service equipment, to ensure that during the spring DuanDang not self-service.
The person in charge and ATM network requirements that the self-service equipment real-time monitoring, strengthening daily monitoring and management. The self-service equipment regular check, avoid all kinds of mechanical failure.
During the Spring Festival for withdrawal is more, the bank according to the usual network self-service equipment cash amount and network free time reasonable estimate cash dosage, it can not only guarantee self-service equipment with cash money, and no more than cash limit. Network adjust and chao time and frequency, the ATM management personnel at any time to check chao box use at any time to ensure that customers have chao desirable.
In order to ensure the safe, the bank strictly abide by relevant self-service equipment management regulations, ATM machine chao box open closed, with chao, credit check, chao box inspection work, adhere to the double, double handling, discrepancies substitution review, do procedure clear, clear responsibility, the figures are accurate, consistent account. Join ATM machine cash carefully chosen, do face clean, strong, no Angle, no wrinkle, no worn coin; Regular cleaning machines and dust, ensure machines and tools clean, neat.
In order to regulate the self-service equipment daily management, self-service machine daily management to implement, clear management responsibility, on a regular basis, self-service equipment maintenance, daily the self-service machine in bayonet, the chao mouth and save chao quantity, water printing paper and easy to the failure of the site inspection, to replace the equipment daily consumables, find out problems and fault timely report to the maintenance and improve the self-service equipment normal operation rate.
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