工行菏泽中山支行切实提升服务水平

Icbc heze zhongshan branch and improve the service level

Icbc heze zhongshan branch catch season service activities the opportune time, to serve as the main line, strengthen service knowledge training, pay attention to do service details, to improve the overall service strength, urged management level enhances unceasingly, effectively promote the competitiveness of ascension. To on February 15, 2013, the bank savings is increased at the beginning of more than 3700 yuan, the increment in the new outlets in the city, the top ranked first in a single network.

Strengthen business study, improve the service skills

The bank always take business learning and reserve knowledge in the first place, the organization learning and the industrial and commercial bank of China service rules and regulations, strengthen the service consciousness, to master the techniques. Adhere to the use of spare time every week organization practice business fundamentals not less than two hours, improve the operation speed, improve service efficiency.

Adhere to the smiling service, win loyal customers

Heze zhongshan branch always keep warm full mental outlook, want to customers think, urgent customer need and help customers' needs. To smile, with the speech, in good faith to win customer. Often use "big ye, you come?" , "elder sister, you take care!" from the heart of the call, decent, kind words, let every customer feel more at home.

Pay attention to detail of service to our customers, and strengthen the contact

For the convenience of our customers and branch to reach to the bank for business customers, it is recommended that customers in the receipt on the cover of the zhongshan branch to write down the telephone number of the customer, what can I do, can call at any time. In order to make the high quality customer service work, keep in mind the customer's name, birthday, telephone number and so on. According to the record for the high quality customer remind deposit expire, the archived, the bank what financial products and so on. Try to make every customer feel satisfied, win a large number of loyal clients.

Old employees drive the new employees and drive the whole service work

Old employees understand example is better than precept connotation, whether in work or in life services are for new employees, set an example for new employees to "pass, help, take". In the old employees drive, the new employees quickly understand the connotation of the service, and health rob to clean, have holidays by turns employees sometimes come to work enthusiasm, help to improve, enhance the collective sense, everybody's heart is more together and the service to the customers more active, more passionate, really lets the customer feel good service style, with good service quality safeguard the image of icbc.