工商银行ATM机被指存漏洞 存3700元被吞300元

Commercial bank ATM machine referred to save loophole deposit 3700 yuan 300 yuan of being eaten

After the Spring Festival, the first day of work, go to the company the nearest icbc ATM machine saving, but save $3700 but only show 3400 yuan, 300 yuan from the ocean, the bank staff not only will not be reasonable to solve, but also the truth "machine could not have said panic", ask the customer "why don't counter to save"? This let customer yellow woman angry.

Icbc ATM deposit loophole deposit 3700 yuan less 300 yuan

Ms wong told sohu financial reporters, February 16 15:35 points or so, she went to the pearl river new town is located in guangzhou China ear road 396 commerce bank outlets ATM machine deposit 3700 yuan, has lived through three refund finally all the money in, however, the ATM screen confirm display is 3400 yuan.

Ms wong said, at that time deposit, first only confirmed a, when the money to get out of a fold after she took the rest of the money all put in, the second time to get out of five tickets, clean up and put it in the last exit to 2 pieces, one stuck, she pulled two times to get money, and pull out straightened put money in, according to the confirmation, screen display for 3400 yuan.

"I see confirmation screen display and a 100 yuan ($), is a little bit nervous, call the next to the icbc staff asked what happened, staff that I put the money all quit, then quit is also a 34."

"Icbc staff make me fill out a complaint submissions, and said that night after inventory reply me, so I didn't the police." Ms wong said, the second day icbc staff explanation says, ATM machine no problem, after inventory inevitable also have no spare money.

Icbc to be not moved surveillance video ask "why not counter save money"?

Ms wong was out for surveillance video, the bank said video does not provide to look to her, "these things can not open to the public see". When the yellow woman asked to see the part of the video, icbc personnel also refused, saying "unless through judicial procedures, and then apply for the police to obtain evidence, video can only give the police see, can't to depositors open".

However, when ms wong on February 17, in the afternoon after the alarm, the police also said that this is the dispute, they can only help to solve, if only by a lawyer. Later, ms wong and icbc personnel negotiation for a long time, finally agreed to can see the water bill, but not to the bill to photograph and print.

The reporter understands, water bill shows: / / / 100 * 5 RET 1 refuse chao, / / / 100 * 27 RET 2 refused to chao, / / / 100 * 2 RET 0 / /, meaning for the first time put in 5 tickets to 100 yuan, be returned 100, the second time put in 2700 yuan, be returned 200, the second time put in 200 yuan, did not return.

"Icbc staff explanation, 5 + 27 + 2 = 34, meaning is 3400 yuan, but why first will display I only put $500 in? If adjustable video can see, I am all money put in, 5 - more than 30 zhang's thickness, video can see?" Ms wong said.

At that time, the network of icbc director ms huang, "said such amount, should go to the counter up to save, why want to use ATM machine deposit"?

As is known to all, the bank ATM machine has a different function, customer through the ATM different, can not only remove the bank counter queue worry, also can improve efficiency, if to the icbc network director's idea, ask, icbc ATM why open deposit function?

Tip: in the ATM machine deposit encountering "swallow the money," the customer wants to timely call customer service hotline, and registration bank customer name, trading card number, transaction time, a location for the deal, trading device number, abnormal situation description, customer contact telephone and other information. If the self-service equipment placed within the network, also can reflect the site staff, the bank cleaning machine maintenance personnel will be arranged subsequent processing.