Icbc xianyang people's road branch vigorously promotes the window image enhance service ability
Icbc middle branch xianyang people earnestly implement the bank at the next higher level service requirements, and actively adapt to the competition situation, to meet customer requirements, from vigorously promotes the window with service image, improve customer service skills.
One, set goals, clear direction. The bank made the overall objective of this service, enhance customer satisfaction and enhance competitiveness of the service, create regional financial services best bank image as the primary task of the service work this year, and from the service environment construction, service process optimization, service team management, service system, and some other aspects of the application object refinement, define the direction of work.
Second, the fine standard, bright environment. In order to ensure the customer to deal with business have a comfortable environment, in customer service area is equipped with a full-time cleaner, at any time cleaning cleaning, do clean, neat and bright and clean. Refining environmental standards, in the business hall do identification is complete, office supplies, working machines and tools clean clean, put a uniform, to ensure that the business environment clean and pure and fresh, efforts to create a customer warm and comfortable environment.
Three, lift the quality, catch categories. Actively support the construction of major projects, and support the small and medium-sized enterprise development, improve the service quality and level, meet the diversified financial service demand, the "green credit" projects, and the social public commitment. In order to ensure cash the pledge, foreign regularly for customer comments and Suggestions.
京公网安备11010502035281号
